Why contract our language services

WHY CONTRACT OUR LANGUAGE TEACHING SERVICES?

• We have more than 24 years of experience.
• The operations & customer service areas lead experienced second language teachers who contribute to the added value of the service you receive:
  1. José Luis Fonseca, Director, English teacher with 26 years of experience
  2. Karen Allen, Operations Manager, career teacher with 30 years of experience
  3. Miguel Anaya, Sales Coordinator and Customer Service, English teacher with 17 years of experience
• The director of this business will attend to you personally.
• The company has a solid infrastructure to attend to its students:
  • Teaching personnel: Our Operations Manager is in charge of recruitment, resourcing and supporting teachers. Of our 30 instructors, around 80% are native English speakers. All have either formal university training &/or TESL & CELTA certificates. The training is handled by an instructor with ample experience of teaching English as a second language (ESL).
• Customer Service & Operations:
  • These areas deal with the necessities of our clients. We pride ourselves on being as flexible as possible to further serve our clients. We offer a plentiful & diverse set of options for course material and group structure. We send a monthly attendance report with grades to our clients. In order to generate this report & control our classes we have implemented a new robust web-based system (Resolve), exclusively designed so that our clients can access information and reports promptly from their offices. Resolve provides the guarantee that all our courses at AHPLA undergo a strict QUALITY CONTROL PROCESS. The area of OPERATIONS has the responsibility of directly monitoring the students' satisfaction by means of visits, emails & telephone calls. This area also is dedicated to helping our instructors receive all the necessary & extra curricular materials necessary.
• Our exams to determine the English level of our candidates can be administered through an interview with no charge to our clients. Our instructors go to the candidates address, administer a multiple choice exam & carry on a conversation with the candidate. This exam is only administered by instructors with experience teaching English as a second language. In a case in which there is no time for the interview, we have an on line exam; in this situation, the determination of the oral level would be through a telephone interview.
• AHPLA Institute is an exclusive representative of Cincilingua, member of TESOL (Teaches of English to Speakers of Other Languages).

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